Refund policy

Return & Refund Policy

Effective Date: Jan 1, 2026

Welcome to (Store Name). Customer satisfaction is important to us, and we strive to deliver quality products that meet your expectations. Please read this Return & Refund Policy carefully before placing an order. By purchasing from HunkyBunky, you agree to the terms outlined below.

1. Eligibility for Returns

We accept return or replacement requests only in the following cases:

  • You received a damaged product.

  • You received the wrong product.

  • You received a defective or non-functional product.

Returns will not be accepted for reasons such as change of mind, dislike of the product, incorrect size selection, or ordering by mistake.

2. Mandatory Unboxing Video Requirement

To process any return, replacement, or damage claim, you must provide a complete, uninterrupted unboxing video recorded from the moment the sealed package is opened.

The video must clearly show:

  • The sealed package before opening.

  • The shipping label with the tracking details clearly visible.

  • The entire unboxing process without any cuts or edits.

  • The product received and the issue being reported.

Claims submitted without a valid unboxing video showing the shipping label may be rejected.

3. Return Request Timeline

All return or replacement requests must be submitted within 48 hours of receiving the order.

Requests made after this period may not be accepted.

4. Product Condition

To qualify for a return or replacement, the product must:

  • Be unused and unwashed.

  • Be returned with all original tags, accessories, manuals, and packaging.

  • Not show signs of misuse, damage caused by the customer, or alteration.

5. How to Request a Return

To initiate a return, please contact our customer support via the email address provided on our website and include:

  • Order Number

  • Registered Mobile Number

  • Clear description of the issue

  • Complete unboxing video

  • Supporting photographs, if requested

Our support team will review your request and respond within 2–3 business days.

6. Inspection & Approval

After receiving your claim, our quality team will verify the evidence provided.

If approved, we may offer one of the following:

  • Replacement of the product.

  • Refund to the original payment method.

  • Store credit (where applicable).

HunkyBunky reserves the right to reject claims that do not satisfy the conditions mentioned in this policy.

7. Refund Process

Once the returned product is received and successfully inspected:

  • Refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Shipping charges, Cash on Delivery charges, and convenience fees (if applicable) are non-refundable unless the error occurred on our part.

8. Replacement Policy

Approved replacements will be dispatched after verification and subject to product availability.

If the same product is unavailable, we may offer:

  • A similar product of equal value.

  • Store credit.

  • A full refund.

9. Non-Returnable Items

The following products cannot be returned or refunded:

  • Products damaged due to misuse, negligence, or improper handling.

  • Products without original packaging or tags.

  • Products returned without an approved return request.

  • Products for which no valid unboxing video is provided.

  • Items marked as final sale or non-returnable on the product page.

10. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

11. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

(Store Name) is not responsible for failed deliveries caused by incorrect addresses, incorrect phone numbers, or customer unavailability.

12. Contact Us

If you have any questions regarding this policy or wish to initiate a return request, please contact us through the support details available on the HunkyBunky website.

By placing an order with (Store Name), you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.